Service Operations

2016

– Sinthamrong, P. & Rompho, N. (2016).  Factors Affecting Attitudes and Purchase Intentions Toward Branded Content on Webisodes.   Journal of Management Policy and Practice, 16 (4), 64–72.

– Goswami, D., Boon–Itt, S., Jain, N., & Agarwa, D.R. (2016).  Communication drivers for drug adoption in an uncertain world.   International Journal of Pharmaceutical and Healthcare Marketing, 10, 75–103.

2015

– Boon–Itt, S. (2015).  Managing self–service technology service quality to enhance e–satisfaction.   International Journal of Quality and Service Sciences, 7 (4), 373 – 391.

– Sattayaraksa, T. & Boon–Itt, S. (2015).  A Study of CEO Transformational Leadership, Organizational Factors and Product Innovation Performance: Scale Development and a Theoretical Framework.   International Journal of Innovation Science, 7 (2), 107 – 126.

– Amornpashara, N., Rompho, N., & Phadoongsitthi, M. (2015).  A study of the relationship between using Instagram and purchase intention.   Journal for Global Business Advancement, 8 (3), 354–370.

2014

Unyathanakorn, K. & Rompho, N. (2014).  Factors Affecting Customer Satisfaction in Online Banking Service.   Journal of Marketing Development and Competitiveness, 8 (2), 50–60.

2012

Boon–Itt, S. & Rompho, N. (2012).  Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry.   International Journal of Business Administration , 3 (5), 52–63.